usegalaxy.org support


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Troubleshooting resources for errors or unexpected results

Check to see if there is a known usegalaxy.* server issue. Server Status: https://status.galaxyproject.org/ If the server was down when you first ran your job, try a rerun once back up. A rerun can also eliminate tra…

2 2287 November 28, 2018
This place is for Galaxy Main server support and discussion

If you have a problem or question regarding usegalaxy.org, create topic here. For other servers please see the list of categories.

2 248 November 26, 2018
roary core genome alignment file is empty.
2 21 July 11, 2020
HELP with Unicycler. I keep getting the error "Remote job server indicated a problem running or monitoring this job"
assembly ,  troubleshooting
3 44 July 10, 2020
Best trim-galore parameters to improve the illumina high-seq reads
admin ,  workflow ,  tool-dev ,  galaxy-local ,  public-galaxy-server
1 8 July 10, 2020
No difference in peaks between ChIP sample and control / Bad background noise on control for ChIP-Seq / Weak enrichment for ChIP-Seq
1 12 July 10, 2020
LEfSe: tool request failed
workflow
1 19 July 8, 2020
Trackster .len file error when displaying a dataset - genome mapping
error
1 11 July 8, 2020
qiime2 data to do Lefse analysis
lefse ,  qiime
1 15 July 7, 2020
Workflow stopped working after Galaxy went offline on 6/18/20
workflow
8 83 July 7, 2020
Maker empty output
annotation
6 88 July 7, 2020
Test tool shed down? -- Status: the service is back up, as is Usegalaxy.org
toolshed ,  server-status
2 30 July 6, 2020
Cannot create 'R_TempDir' when running DESeq2
error ,  deseq2
1 21 July 6, 2020
Please add the Xenopus laevis reference genome to Galaxy!
reference-genome
1 22 July 5, 2020
Extract Genomic DNA issue with no reference genome available
galaxy-local
1 26 July 4, 2020
Converting Fastq.gz
admin
11 119 July 3, 2020
Unregistered vs registered accounts in Galaxy
account
2 35 July 1, 2020
BWA-MEM not working
troubleshooting ,  mapping ,  tool-error ,  bwa-mem ,  queued-gray-datasets
2 41 July 1, 2020
Extracting sequences from bed file using tools extract Genomic DNA tool and bed to Fasta tool
fasta ,  metadata ,  custom-genome ,  bedtools ,  custom-build
4 53 June 30, 2020
No python virtualenv is available
galaxy-local
2 39 June 30, 2020
Galaxy can't find custom blast db
3 31 June 30, 2020
Kraken2 missing Kraken databases
usegalaxyorg ,  usegalaxyeu
1 23 June 29, 2020
Trinity - assembly error
server-side-error
2 38 June 29, 2020
StringTie or FeatureCounts
rna-seq ,  stringtie ,  featurecounts
3 41 June 26, 2020
Cloud tab or option on Galaxy
cloudman ,  gvl ,  cloudlaunch
3 53 June 25, 2020
Using CrossMap BAM
1 40 June 25, 2020
SPADES - Remote job server indicated a problem running or monitoring this job.
server-side-error
15 76 June 25, 2020
local login issue: cycles back to homepage
admin ,  galaxy-local ,  error
4 59 June 25, 2020
Adding files to dataset collection
dataset-collection ,  collections
2 49 June 23, 2020
Trinity align reads and estimate abundance Fatal Error
trinity ,  troubleshooting ,  qa-qc
6 46 June 23, 2020