Hello Galaxy support team,
My HISAT2 RNA-seq alignment jobs on usegalaxy.org have remained gray for approximately 23 hours without starting. Could you please check whether this is a scheduling issue or if any action is needed on my side?
Details:
- Server: https://usegalaxy.org
- History name: re try
- Tool: HISAT2 2.2.3+galaxy0
- Input: a collection of 6 paired-end samples, using completed fastp output (collection 26).
- Reference genome: built-in hg38 index.
- Output collection: 53, HISAT2 on collection 26: aligned reads (BAM).
- Example output dataset 54 was created on October 17, 2026 at 14:17:10 UTC+8 (06:17:10 UTC).
- The collection has 0 completed outputs. The example dataset page displays queued, while Job Information shows Job State: new.
- Standard output and standard error are empty; no exit code or job metrics are available.
- Storage usage is 251.9 GB of 268.4 GB (93%); I do not see a quota-exceeded or paused message.
Is the current wait expected, or are these jobs stuck before dispatch? Please also let me know if the remaining storage could prevent them from starting.
Thank you for your help!
