hello I am contacting you to know if it is possible to recover data from my account. The data appears as purged but it seems that the space is still occupied. could you help me?
Welcome @giovanna_morello
Hopefully we can explain! 
It sounds like you have marked some data to be permanently deleted (purged) but it is still being processed. This is normal. The full purge happens as a background process and takes about a day to fully clear in the application views. This data is no longer recoverable, and what you are seeing in the interface are partial artifacts.
However, if the data has only been deleted, you can still undelete it back to active status.
Does this help? If you need more help, would you like to share some screenshots? We can try to explain what you may be seeing and help you to undelete data that has not yet been marked for purging.
Let’s start there, thanks!