Hello,
Does any one else encountered a “Internal Server Error (500)” when trying to upload files? Does anyone know how to resolve this?
Best
Hi @roland
please add a server tag to your posts or let us know what Galaxy do you use.
It can be a transient error. Upload a small test file or in upload menu switch to Paste/Fetch Data tab, type something in the window (testing only is a good one) and click Start. Do you still see error 500?
Kind regards,
Igor
Hello Igor
Sorry for my late reply.
I use this ribogalaxy here https://ribogalaxy.genomicsdatascience.ie/. I tried your solutions but I still get the 500 error.
Best,
Roland
Hi @roland
check forum and help links for ribogalaxy on this page:
Maybe contact the server support directly.
Kind regards,
Igor
Thank you very much!
Hello @roland,
I have the same problem, trying to reproduce the test example from the hands-on tutorial from Ribogalaxy home page (hands-on-tutorial-for-RiboGalaxy-v2-1.pdf).
However I get an Internal Server Error (500) like you:
Have you found any solution to your problem ? I do not find a support contact. The Robogalaxy forum seems to be under maintenance for quite some time now (https://gwips.ucc.ie/Forum/)
Best,
Paul
At this point I’d email to ribogalaxy@gmail.com and ask them for help directly.
Hello!
I reported the bug to ribogalaxy@gmail.com and they fixed it back then. It seems that the problem reoccured. My samples are also stuck in the workflow. No idea when it will work again.
Best
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Hello,
thanks for your replies @roland and @marten !
To avoid being stuck, I did a local installation of galaxy in the end (Get Galaxy - Galaxy Community Hub), and installed the ribogalaxy packages and tools from the Tool Shed as admin.
Best,
Paul
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