Why my jobs are being queued for more than 24 hours and still waiting

Hi I submitted a job more than 24 hours ago, and it is still waiting in a queue.

I find it a bit unusual .

How could I reach out the admin for help ?

Regards.

Hi @vichetra_sam

Jobs queues are expected! There are more details in topics with → queued-gray-datasets. Sort by the most recent to see if anyone else is reporting a problem at the server.

If the situation seems new, you are welcome to share a few more details, and we can look into this closer! We can help to make sure your jobs are actually queued and that the server is OK technically.

History/details

The server you are working at (URL from the top of the browser window), the tool involved (full name/version from the top of the tool form), how many jobs you started up (collection size, datatype). → How to learn details of a job or generate a history share link: :graduation_cap: GTN FAQ: Troubleshooting errors

Or, Workflow Invocation details

Or, if you are using a workflow you could share the invocation if wanted for the full context all in one link! → How to capture a share link to a Workflow Invocation - #2 by jennaj

Let’s start there! :slight_smile: