Hello Community,
Could someone guide me to someone who can help me. I am getting this error when I try to login to my galaxy account. "Uncaught exception in exposed API method: " Does someone know why or how can I fix this?
Thank You in Advance!
I’m having the same error, even when trying to reset my password to log in. I’m guessing there’s something wrong with our account server side.
Hello @abduljan71 and @matthewstuartedwards
That message can result if a prior account was attempted to be “re-created”.
Try creating an account with an email address not previously used for an account at the server where you are working. Even when some old account doesn’t exist anymore, the email address still cannot be reused at most of the public servers. Meaning: please start completely over to get a new working account.
https://training.galaxyproject.org/training-material/faqs/galaxy/#account
2026 Update: After an account is deleted by you, it takes a few weeks for the data to fully clear from the server. This also frees up your email address for reuse!
If you want your data and email address cleared sooner or if you accidentally deleted your account and want it restored, please write into the server administrators by email. The contact email will be in your original account activation email. If that is also lost, please start up a new topic and share the server URL and we can probably help to locate it! We do not need your email address and never share you password with anyone!
https://training.galaxyproject.org/training-material/faqs/galaxy/#account