Cant access tools

The little timer icon beside the chevron at the tools location is just going round and round and when I type in a tool it doesnt come up, I’ve logged out and back in and nothing, please advise & thank you

1 Like

Hi @Eleana

There is a small bug in the new release that can freeze up the tool panel search. We are actively working to resolve this.

Meanwhile, you can do one of these:

  1. Clear your browser cache, and delete all cookies that include the server URL.

  2. Use the Advanced Search instead for now.

How to access Advanced Search in the Tool Panel

Screenshots

Enter here

then search here


Thanks for reporting the problem! It is good to start a topic here. We are curious which browser you may be using. We identified the problem in Chrome so far. :hammer_and_wrench:

Hi Jenna,

Thanks so much for that , I’ll try that when I get Into work, yes I use chrome also

Kind Regards

Eleana

Eleana Dunne
Senior Technical Officer

We updated the server with latest patches, I hope its working again. Sorry for the trouble.

Yes all good now thanks so much

Eleana