Job waiting forever in the account

[jennaj]

Welcome @ProbioLife_HSKG

Let’s see if we can help!

It sounds like you have jobs that are queueing. That is normal and happens in Galaxy in any account. My guess is that you have many other jobs either queued, or executing, or some mix of both, in addition to the job in the screenshot. The best advice we have is to allow those all to process and to avoid deleting/rerunning.

@jennaj

When working at UseGalaxy.org, UseGalaxy.eu, or UseGalaxy.org.au, your analysis jobs execute at large scale academic clusters. Hundreds of thousands of jobs process each month!

• Use a Workflow for batch work.
• Allow queued (grey color) and executing (yellow-orange) datasets to finish processing.
• Deleting and rerunning puts your job back at the end of the queue again!
• Job priority is the exactly the same for everyone.
• Be patient. Galaxy is a free service, when a lot of people are using it, you may have to wait longer than usual (especially for ‘big’ jobs, e.g. alignments).

Then, for some advanced advice, we had a discussion last week that is another good place to review. → Job delays? How to check your job queues and how to work at multiple public UseGalaxy servers - #5 by jennaj

If you still need more help, I would be curious about the server where you are working (the URL, find this at the top of your browser window). Maybe something is going on with the server itself? We can help to confirm the server-status

Please let us know if this helps or if you have more questions!