I am currently using usegalaxy.eu (Galaxy Europe) and I’ve encountered an issue with the Maker genome annotation pipeline (Galaxy Version 2.31.11+galaxy2) tool. My job has been showing as “running” for an unusually long period without any updates. What should I do?
Welcome @Vijay_Manoharan
Your situation is very similar to another from today → iPHoP job running for 6+ days on Galaxy Europe (880 genomes)
In short, the job has to complete before you’ll have any results or job logs. Letting things run until you either have a successful result or an error with job logs to review is the recommendation. The EU administrators will eventually kill jobs that will never complete.
Other things to consider before running the work again (since a rerun will recreate the job you have now): Maybe the work is too large to reasonably complete on the public clusters. Or, maybe you can split up more of the processing to be pre-computed instead of running it all at runtime. Or there could be other parameters you can tune or other upstream preprocessing steps to try.
This tool has a Galaxy tutorial but you can also review the regular tool guides for advice about parameters and any special cases for your target species.
The EU administrators will see this topic and can comment more but I hope this helps! 
Hi, thank you for your reply.
My Job API ID is 11ac94870d0bb33ac6574515808a7515. I’m not sure whether it’s still in the queue or if it has already started executing. Is it possible for you to check? It would be really helpful.
An executing job is yellow, and a queued job is grey. You can post a screenshot if you want to – we’ll be able to tell you which stage the job is in.
I see 10 Maker jobs running as of right now. Yours is either one of those or it is waiting for a slot on one of the larger clusters.
Great, thanks for posting back the screenshot! Yes, the “yellow/orange/peach” color means that your job is executing.
This tool has a variable execution timing. Much depends on the organism, the assembly characteristics, then the parameters and evidences selected. It looks like you are running a tutorial? You can share the topic post with your instructor if you want to. We have an example that is designed to run a bit quicker that they are welcome to use (a yeast chromosome).
Full genomes take longer, and larger eukaryote genomes will take the most time (neither are recommended for training purposes).
And, I see only 8 Maker jobs as of right now, so two of the jobs from yesterday have completed. Was one of those yours?