Hello,
I’m new to galaxy.org and was wondering if it’s common that the files are waiting to run (i.e., grey) for more than 12 hours? Everything went so fast in the beginning so I just got confused now, if I did something wrong or not.
Welcome @karolinabs
Thank you for reporting the issue!
The UseGalaxy.org had a technical problem, and we are working to resolve it right now. We’ve put a notice up for all users to explain what is going on.
We’ll post updates back to this topic. I’m going to relabel it so that others can read about the issue.
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We are currently experiencing errors and delays while running certain types of jobs, most notably uploads. We are working on the problem, if you have queued jobs, please leave them queued, and they should run after the issues have been resolved.
Update February 28 2025
All issues should be resolved, but please let us know about anything outstanding and we would be happy to take a closer look. A shared history link will be important when investigating, with a screenshot not enough.
Thanks to all who reported the problem! 
Just a slight update - we are still encountering some slowness with processing certain types of jobs, most notably file and URL uploads. We have identified some additional issues that weren’t caught last week and believe they are fixed, but it will take some time to clear the backlog. Apologies for the inconvenience.
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