RStudio troubleshooting

I am having the same issue as Kwang-woo and David83200. I’m trying to run Galaxy’s RStudio 4.6.0 in a new tab. However, although the Interactive Tools area on the left pane menu indicates that the RStudio job is running, I get the exact same “Galaxy could not be reached“ error message whenever I click on it and a new tab opens.

Is this a usegalaxy dot org issue? Because I also have an account on usegalaxy dot eu and have not encountered this problem there.

Could you please help me with this?

Thank you

Welcome @skyward

Let’s start over in a new topic since connections issues tend to have different solutions over time. :slightly_smiling_face:

Are you working at UseGalaxy.org? Or somewhere else? Are you logged into your account? This is required, and if you can see your account under User → Preferences this means you are logged in. If you need an account, please see our FAQs for how-to.

I’ll also give RStudio a try at this server. Maybe a connection become unstable. More soon and I’ll watch for you reply too! :hammer_and_wrench:

Update: I can reproduce the issue at UseGalaxy.org. We are working to resolve this. Thank you for reporting the issue!!

Updated status: Please try again now! We had a server process stopped that prevented the launch. This works now even on an existing session for me. Note: be sure to run just one environment at a time. You can save and relaunch later to move between environments.