Hello, I am a Galaxy user and I wish to download the FASTQC report generated as output on galaxy server, but I am unable to do so. I have run “FASTQC read quality report” to check the quality of my fastq reads, and the program ran successfully giving a HTML file as output. But I am not able to down…

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Thanks for prompt response! But I do not get any tab when click on the download option. It redirects me to a new webpage which is basically empty. It neither display the results nor lets me download the file. Any advice on how I could download it?

does this happen to for all downloads from the Galaxy history, or only for ‘html files’ ? have you tried using a different borwser, i.e chrome?

Yes, I’ve tried different browsers, facing the same issue. It now shows an error http error 500. It happens only with the HTML files on galaxy, I am able to download other fastq/bam files.

I’m having a similar issue. I can open and view HTML files in Galaxy but am also unable to download them. Just two days ago I was able to download many HTML files, so it might be a bug? In Chrome, the error message is: This page isn’t working usegalaxy.org is currently unable to handle this req…

Yes! It shows exactly the same error for me too! I tried on chrome, firefox, edge but it’s the same issue. Hope we get a fix soon! I’m on a tight timeline to get this data.

A little relieved to hear I’m not the only one! My other MultiQC jobs failed as well, maybe it has to do with the MultiQC tool? Either way I also hope it can be resolved ASAP! In the meantime, maybe you can try saving plots from the MultiQC webpage? There’s an “export” button which allows you to do…

Oh I see. I will try that. Thanks!

or use: usegalaxy.eu it still works there

Thanks for the feedback! Hope the maintenance is over soon.

I tried, but I suppose I do not have an account on Galaxy Europe, only main galaxy server. Thanks anyway:)

UseGalaxy.org scheduled maintenance downtime October 13, 2020 -- Completed

usegalaxy.org support

jennaj October 16, 2020, 10:32pm 22

Try restarting the browser you are using to access Galaxy. The server is up now.

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