Fastq files have not uploaded for the past couple of hours, but no outage indicated on the status page.
How are you loading data up to the UseGalaxy.eu server? FTP, URL, local file?
Let’s start there, thanks! 
XRef → Getting Data into Galaxy
Hi, I am uploading local files
It looks like some of the jobs that were stuck processing have started completing just now. I will monitor and update
Ok, great! 
Yes, I ran a test and it completed quickly. Very small files but the queue should work the same for large or small.
In general how the job queue works is below. Everyone has some set of concurrent “jobs” allowed. This means for a larger batch of data loading or tool runs, some may run and complete before the others. Leaving items queued is the important part.
I am able to run already-uploaded files, but the processing of uploaded files seems to have stopped working for me (even with a small test file uploaded using a different device remains gray). I will check again tomorrow
Update: no progress overnight. I tried uploading the small test file on the usegalaxy.org server, and it was slower than normal but completed after ~5min.
I’m glad you were able to load to the UseGalaxy.org server as a work-around!
The UseGalaxy.eu server just seems to be busy. I see many unscheduled and queued jobs for the Upload tool – named DATA FETCH in these graphs.
Where → How to see the UseGalaxy.eu job queue statistics
The best advice we can give is to get your data queued then allow it to process. For local data, you’ll need to stay connected. For cloud data, this will process while you are away. The same is true when it comes time to download the results, too.
Hope this helps! The EU administrators are watching what we are talking about here and will jump in if there is anything special to report.
Thanks for the info!
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Update: usegalaxy.eu server uploads still not processing for me. Tried creating new histories, and switching between short-term and long-term storage. usegalaxy.org is working fine.
Update: working again. One file did not upload correctly due to “bus error (core dumped),” but everything else is processing.
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Thanks for the updates @imperialadmiral121 and I’m glad the ORG server is working for you.
Let’s ping the EU admins. Maybe they can provide more context. @wm75 – is there anything special going on or do you have any advice to add? Thanks!
Well, we definitely had recurring upload issues on Galaxy Europe since the weekend.
Things are currently working and we hope it stays that way now.
Sorry for the inconvenience this has caused you,
Wolfgang
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I seem to be having the same kind of issue with usegalaxy.eu today. usegalaxy.org is working fine
The files that were in progress (orange) have still not resolved, but the files that were still waiting to run (grey) have now completed (including the in-progress files that I re-queued).