Hi everyone, relatively new here. I’ve been going through older threads while learning the platform and often find half-answered questions.
Quick question about local habits: when an old topic is close to what I want to ask but not exact, is it better to start a fresh topic and mention the old one, or revive the old topic? I’ve seen both done and don’t want to make a mess.
Thanks for the patience with newcomers.
If your issue/question is new or not covered by previous topics, start a new topic. I guess in some cases the situation is not binary, but maybe consider this: if you resolved your issue using information old topics, even the fix is not fully described, there is no need to start a new topic. If the issue is not resolved and you need a suggestion from the community - create a new post.
I hope you’ll see more inputs from the moderators.
Kind regards,
Igor
We are pretty easy with the help, so the short answer is that either is fine! Some general advice:
Many of the topics here are scientific/usage questions, so the advice doesn’t really expire and may never be fully “resolved”, or maybe there isn’t a single way to address the situation! If your question seems to be like this, you can keep going on the original topic or quote it and start over with what is different about your situation.
Then for any reports about temporal behavior at a server or with a tool (some issue about job queues is a common topic like this!), then this is usually best in a new thread. Galaxy is a dynamic distributed system with a lot of evolution!
It is hard to know sometimes at the start, so just do what feels right. For both, the server URL and the full tool name/version will usually matter, so be sure to include these, and more people will be able to help quicker! A shared history link is always the best way to get specific feedback. → How to get faster help with your question 