Hi @cscho
Thanks for including that extra info. The GTF format is certainly a good place to start checking.
General format tips are here: working-with-gff-gft-gtf2-gff3-reference-annotation
What pops out to me is the sort order of the GTF file in the last screenshot. The “transcript” features should be ordered before the “exon” features associated with them, not after.
For comparison, you could try one of the GTFs that UCSC provides. All three will work with the tools you mentioned. These are ready-to-use: copy/paste a file URL into the Upload tool using all defaults. Galaxy will uncompress, assign the correct datatype, and tools will recognize the dataset as valid GTF/GFF input. Index of /goldenPath/danRer11/bigZips/genes