Hello,
I can’t access my galaxy account. Is the server down? I tried different browsers, but still can’t access it.
Accounts are server-specific. Check the URL! It may not be the same public Galaxy server as where the account was created! Not sure which you were using? Try checking your original account activation email (the email from us with the link!).
Galaxy Directory → Use Galaxy | Galaxy Hub
I found an account associated with the email address you use here at Galaxy Help at the public Galaxy server UseGalaxy.org. The account is active and functional, but the server did have some problems around the time your wrote in. Try again now.
That said, it is common to have one account at several different public Galaxy servers. Those accounts are distinct at each server. It is possible to move data between servers: URLs from datasets, history archives. Be aware that the data usually has to be in a shared state first (related to Data Privacy, see below).
One of the FAQs below covers how to get an account at UseGalaxy.org – you already have one there – but most other public Galaxy servers have the same account creation process in place. If the process is different, check the server’s home page for server-specific instructions.
FAQs:
- Galaxy Support | Galaxy Hub (accounts, sharing, privacy, and more!)
- Use Galaxy | Galaxy Hub (listing of all known public Galaxy servers, plus other ways to use Galaxy)
Server status for UseGalaxy.* servers and core resources:
Hope that helps!