Action requires account activation - account created using Gmail address so can't reset password

usegalaxy.org support
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1

I created my usegalaxy account using my gmail (kmkocot@gmail.com) address and I keep getting this error when trying to start a job (mitos2 is the tool I’m trying to use). To the best of my knowledge, my account is already activated. Any advice?

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Welcome @kmkocot

:graduation_cap: Account creation has two steps and works the same at all Galaxy servers.

  1. Register the account in a web browser at the server you want to use.

  2. Confirm the account from the email sent by that same server.

    :white_question_mark: Please check your Gmail inbox, spam, and trash folders for the confirmation message from the Galaxy server administrators. The message should include a CLICK HERE link. You can click that directly, or copy/paste the link into a web browser. Once this is completed, your account is activated.

I see your new account at UseGalaxy.org and it is not activated yet. I just sent you another confirmation email with a fresh link! Please check for it!

Then, if that doesn’t work for some reason, remember that this forum is public and it would be better to discuss account issues privately. You can write into our galaxy-bugs at lists.galaxyproject.org mailing list and I can help you directly.

For anyone else reading who has this issue at different server, this topic explains how to find the contact for most servers. → Finding the contact for a Galaxy server. If you can’t find it, start up a topic here, share the server URL (browser address at the top!), and we can help to find it!

Finally, I would be curious about how you originally created your account. Was this through the Google Account authentication method? Or did you input the email address and password for the site directly? I’m wondering if the Goggle authentication has a problem but I haven’t been able to reproduce it yet, but I can try again with enough step-by-step details to reproduce.

Thanks and let us know how this goes! :rocket:

3

Update

The issue with Google Authentication has been clarified and we will be working on a correction with priority!

For anyone who ran into this issue, this advice will still apply.

  • Please contact your server administrator for help until resolved.

  • This topic explains how to find the contact for most servers. → Finding the contact for a Galaxy server.

  • If you can’t find it, start up a topic here, share the server URL (browser address at the top!), and we can help to find it!

  • Or, everyone can write into our galaxy-bugs at lists.galaxyproject.org mailing list and we can help you directly. Be sure to write in from the email address used for your account and include the URL for the server!

  • You do not need to share your email address for this (we will move to a private communication first), and you will never ever need to share your password (administrators do not need it!).

Thank you to everyone who reported the issue! :rocket: