I was trying to use fastp but every time i ran it, it came back with an error that says “This tool was disabled before the job completed. Please contact your Galaxy administrator”
We can help with this here! This error message can come up for a few reasons, including something about the inputs or parameters that the clusters cannot understand. We’ll triage for this situation first, and if it really is an issue server side, help you to reach out to the people running the server. Most tool failures can be resolved with a minor change and that is what we discuss here.
How to share the details at Galaxy Help for feedback
How to report errors to the administrators of a server
You can also send in a bug report to the server administrators. Their focus will be on resolving technical issues on the server, not usage issues, so not all of these will get a direct reply from a bioinformatician. For how to do this, please see → FAQ: Troubleshooting errors
You can do both!
Include the link to your Galaxy Help topic in the comment section of the bug report. This adds context.
If you are working at UseGalaxy.org, I’ll see your bug report! The topic link will help me to find it.
Let’s start there! 
Update May 8 2026
Thanks for sending in the bug report! I was able to confirm a server-side issue with the version of fastp that we updated earlier today at UseGalaxy.org (and potentially other servers too!). We’ll be correcting this but you don’t need to wait!
For anyone who has a fastp job immediately fail with this message,
This tool was disabled before the job completed. Please contact your Galaxy administrator.
shown in the expanded red error dataset like this:
Toggle into the earlier version of the tool and run that one instead. → FAQ: Changing the tool version
Problematic → fastp fast all-in-one preprocessing for FASTQ files (Galaxy Version 1.3.3+galaxy0)
Try instead → fastp fast all-in-one preprocessing for FASTQ files (Galaxy Version 1.3.2+galaxy0)
Like this:
Thank you for reporting the issue @Pedro_Fernandes_de_S !! 
Please give this a try and let us know what happens! The first SRA extraction was correct and the repeat is identical, so you will need just one version and can purge the other to recover quota space.