Galaxy Web Interface Shows Black Screen How to Fix?

usegalaxy.org support
1

Hi everyone,

Iam experiencing a black screen issue when trying to use the Galaxy web interface. When I open Galaxy, the page loads, but instead of displaying the usual UI, all I see is a black screen. There are no error messages, and refreshing the page doesnot resolve the issue.

Here’s what I have tried so far:

Cleared browser cache and cookies.
Tested in Chrome, Firefox, and Edge, but the black screen persists.
Checked my internet connection and server logs.
Restarted the Galaxy server and reloaded the page.

Could this be related to a UI rendering issue, missing dependencies, or a server-side problem? Has anyone else encountered this, and what steps helped you fix it?

Any help would be greatly appreciated! Thanks!

2

Welcome @xirawa

The server is likely not running at all. Or, it might be running on a local network that your web browser cannot see.

Try review the server logs. Is it reporting the server status? If yes, then try exploring the network differences next.

XRef

Please give that a review, and we can follow up more! :hammer_and_wrench:

3

Check your browser’s developer console, specifically the Network tab. This will indicate whether there is a problem loading static resources (e.g. the javascript that renders the UI) or an outright connection problem with the server.

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