Questions:
- There are two tools with a similar name in this suite. Are both installed and added to the Allowlist?
- Does the HTML render correctly in the History → eye-icon view?
- Does do both views render for this same data at a public usegalaxy.* server? Cross-checks help you to know if the problem is at your server (only) or a problem everywhere. A workflow can include just two things to test: one input + the single tool you want to test. Make sure the data is exact and the tool version is exact for a valid “local versus public” test. You can post back screenshots of both. Make sure the tool version and all views are included.
- If after that you think it is just your server, what version of Galaxy are you running?
- Creating a share link to the history + workflow report from the public server would help for detailed troubleshooting.