MP3 files not recognised

Why does my a55 not recognise MP3 files. Tried everything Samsung help line no helpline at all. Thanks

Your device is not recognising your MP3 files, according to me you have to check some few things :-

File Format - Check the files are indeed MP3 and not another format.
File Corruption - Check the files in another device as well to ensure that, Is there any issue with files or your device.
Software Update - Make sure your device software is updated.
Compatibility - Check if your device supports MP3 files or not.

I hope you find this helpfiul, if this not works. Reach out to the customer care centre.

@Marcel1 This is a forum for the Galaxy bioinformatics software, not the Samsung Galaxy. You will need to find support elsewhere for your mobile device.