Hello,
I’m trying to start the Galaxy Reports service on port 9001, but I keep encountering an “Internal Server Error.” The service appears to start, but I cannot access the web interface. I’ve tried the steps below to resolve the issue, but I’m still unable to find a solution. Could you assist me based on your experience?
Steps Tried:
- Attempted to start the Galaxy Reports service on port 9001, received “Internal Server Error.”
- Set up an SSH tunnel redirecting 9003 → 9001.
- Checked the database connection (connection successful).
- Updated the host in reports.yml to 0.0.0.0.
- Reduced the number of workers from 2 to 1.
- Converted template and static file paths to absolute paths.
- Created the necessary directories:
- /home/refgen/galaxy/database/objects
- /home/refgen/galaxy/database/tmp
- /home/refgen/galaxy/database/compiled_templates/reports
- Tried starting the service using the run_reports.sh script.
- Attempted to start it directly with Gunicorn.
- Checked the log files (I can share them for additional context if needed).
- Stopped and restarted the service.
- Tested different ports (9001, 9002, 9003).
- Tested different host addresses (127.0.0.1, 0.0.0.0, localhost).
Problem:
The service seems to be running, but when I try to access the web interface, I get an “Internal Server Error.” I couldn’t find any specific error messages in the logs (I can share them if necessary). What might I be missing? Are there any specific checkpoints you’d recommend in the config files, port settings, or elsewhere?
I’d greatly appreciate your help. Thank you!
