Account login issue: wrong session key found

[defaulter-0035]

showing this Wrong session token found, denying request.

[jennaj]

Welcome, @defaulter-0035

The first thing to try is restarting your web browser, then to try logging in again.

Someone else had a problem with a function at the UseGalaxy.eu server recently, and the same advice applies for all Galaxy servers, including UseGalaxy.org. Maybe try this to see what happens?

@jennaj

Try this:

1. Log out of Galaxy.
2. Exit your web browser, and restart it.
3. Double check your preferences – cookies need to be enabled.
4. If you are not using Chrome, Firefox, or Safari, try with one of those.
5. Go to the server URL and log in again, then try the function.
6. Make sure you are only using one account at that specific server to avoid random technical problems.

Hopefully this helps, and we can also follow up more for your issue, so please let us know how this works out or if you need more assistance!