Collapse Sequences - FASTA/Q tools run failure


I have been trying to use the collapse sequence tool under the FASTA/FASTQ tool sets however it continues to remain under “This job is waiting to run” stage. My input data set is a txt file containing ≈400,000 sequences in FASTA format. I have tried re-running this job multiple times and under different histories with no response. I have also tried creating a test txt file containing 10 FASTA sequences with duplicate reads in hopes that the long loading time may be simply due to the large data set. I have tried running this test data with the collapse tool but this has still not resolved the issue. Has anyone experienced this issue? I would greatly appreciate any help you could provide!