Hi, my disk quota reports it’s at 100 % capacity when I only have less than 20 GB out of the total 250 GB occupied. I have deleted files to free up more room but it has no effect (I have also made sure to “permanently delete” unused files on the account storage page). Is there a way I can solve this problem and avoid it in the future?
Thanks for your help,
Julia
If you click on your quota meter and go to the “Storage Dashboard” you will find a few options that can help you. The first thing I’d try is to request a quota refresh, which is the main button you see on that interface. This will recalculate your current usage, and might resolve your issue.
A direct link to that on usegalaxy.org is: https://usegalaxy.org/storage
2 posts were split to a new topic: Troubleshoot when over quota