Krona Chart Snapshot

Hi, I’m making Krona charts using the Galaxy EU/US server. But when I try to snapshot a blank page is opening. I have tried many things to figure out but it’s not working.

Hi @kubra
Do you see error message saying you are not allowed to see the data? If yes, this is permission issue. Try History menu (a small triangle at the top right corner of the history panel) > Share or publish > Make history accessible - Yes.
Hope that helps.
Kind regards,