User Quotas Problems

[jennaj]

Hi @Fabiano_Menegidio

Data must be permemently-deleted (purged), not just deleted in order to not count toward quota.

This post was for Galaxy Main https://usegalaxy.org, but the same general rules (FAQs) apply for Galaxy EU https://usegalaxy.eu. Try following the instructions in those FAQs first.

Your screenshot does not show all datasets, only active datasets. You need to check all histories under “User > History” with the “Advanced Search” there (covered in the FAQs) to find where your data is and purge it.

Note: Since you are working at Galaxy EU, we’ll need to bring in the administrator from that site if the purging/log-out/log-in cycle does not work for some reason (but it should).

@jennaj

For others reading, if you are trying to recover disc space by permanently deleting data, these are the relevant FAQs:

Galaxy Support - Galaxy Community Hub

• The account usage quota seems incorrect
• Checking for active vs deleted vs permanently deleted (purged) datasets and histories

Note: If a large amount of data is purged, it can take up to a day for the database to “catch up” and accurately reflect your quota. Or, you can try logging out then back in again.

Thanks!

cc @bjoern.gruening