I’m trying to use the download link to export my data from one galaxy server to another but despite the history being set to public it’s not working. I have successfully done this before so I don’t know what’s wrong.
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This is curious behavior.
Do you want to let us know which servers these were? The “to” and “from” server. The URLs are at the top of your browser windows. Then if you want to create a very simple history (one or two files you don’t mind sharing here), and let that to shared, we can try to replicate that not working at the other server. Maybe there is a problem we can fix, or maybe there is something special about those servers.
Another way to move data is to copy the datasets you want to move over into a new history, then set it to shared, then use the Export History to File option. This is a quick way to move several datasets over in a batch, preserving the original structure (collections and such). I use this one the most and several times a day, it works great! Larger history’s can work but can take a lot more time.
The final check would be to test if there is something special about the file itself, and I can list out some of the data that cannot be moved between servers and that might be enough: no HTML content (security reasons) and no data index that you created with a tool like SNPeff build or makeBLASTdb (these are not really “files” but pointers to a local mini-database). All of those types need to be created at the server where you want to use them.
If you have another file of complex format that won’t transfer, you can screenshot the expanded dataset (so we can see the datatype format) and we can check it. You could also put that in the mini history you are going to share for the first example.
XREf → FAQ: Transfer entire histories from one Galaxy server to another
Let’s start there, thanks! 
Thanks for the response.
I’ve actually just tried again and it’s working now. I’m not sure what was wrong before but hopefully it was just a temporary glitch.
Glad it is working now! 