I asked the EU admins at Gitter to find out status about FTP uploads.
The server URL you are using is for usegalaxy.org. Every public server has its own distinct FTP URL (when FTP is enabled, and it at EU as far as I know). So, you need to know the proper FTP URL for usegalaxy.eu, otherwise the connection will error the way you post it (mismatched account credentials and server URL) and the one I think is correct, when tested, had other problems (what is displayed in the Upload tool there). Specificaly: ftp.usegalaxy.eu
Workaround if you are in a hurry: Skip FTP and try uploading the files by browsing them in the Upload tool. The Upload tool at many public Galaxy servers, including EU, can handle files larger than 2 GB now.
Hello Jennifer, thanks for your clear answer! I was indeed able to login using ftp.usegalaxy.eu, but my ftp folder is empty, while I have a number of files in my account. does ftp uploaded data end up in a different location than data that was uploaded via the webserver? Again, many thanks for your help!
Glad you got connected! The FTP directory will be empty until you transfer data. Try with a small file as a test and you’ll figure out how it works. Then once you understand, go ahead and move your larger data
FTP locations are account and server-specific. It is an intermediate data staging area. The FAQ above has the FTP URL for Galaxy Main (usegalaxy.org) included as an example. Other servers will usually note the FTP URL in the Upload tool (if FTP is enabled on that server).
The files stay there for 3 days (max) at usegalaxy.* servers. Other public servers may have different criteria – the home page may state how their site is configured, or you can try contacting them.
Move the files from your FTP location to a history with the Upload tool within those 3 days. Data will load as a dataset, the same as with other Upload methods.
Once an FTP’d file is added to a history as a dataset, or if you don’t move it within 3 days, it will no longer be in that temporary FTP staging location.
Only files uploaded with FTP will ever be in your FTP location.
Files may start to show up in the FTP location listing before the transfer is completed! So be sure to not move data into a history before FTP is completed successfully, or you’ll need to start over.
Your FTP location is associated with your account. The same account as used originally to FTP transfer the data.
Contact information for all known public Galaxy servers is usually on the server’s home page and/or in their directory listing here: https://galaxyproject.org/use/
General Galaxy questions and most usegalaxy* questions (that do not require privacy) can be asked at this forum. And if you cannot find contact information for other public Galaxy server(s) for some reason (for private or server-specific help), we can try to help locate it, based on the server’s URL (you’ll need to post that info with your question).
