Greetings,
I am a new user to Galaxy in general and have been using the main Galaxy server (http://usegalaxy.org/). So far I have been successfully uploading my data to the main Galaxy server through FTP. Previously, I used Fillezilla to upload my data and it working fine so far. I also have had success uploading my data to Galaxy.eu using the FTP but this few days, I could not connect to the server.
| Status: |
Resolving address of ftp.usegalaxy.eu |
| Status: |
Connecting to 132.230.223.213:990… |
| Error: |
Connection timed out after 20 seconds of inactivity |
| Error: |
Could not connect to server |
| Status: |
Waiting to retry… |
I read some of the previous post and the tutorial, it might be because of my internet connection. So I tried connect to the main server at the same time, it worked well, so does the problems come from my internet ? I’m a bit confused now. The connection keep failing and I also realised that there are not certificate popped up whenever I tried using the galaxy.eu. How do I changed the settings so I can find the certificate?
I checked all the settings and my login info also the same with the Galaxy, so I think no problems with it. Can anyone pointed of what should I do now?
Many thanks,
Amirah
Hi @Amirah
the instructions to use the FTP server are available at this address, Galaxy Europe | FTP service instructions
The last part of the IP showed in your log, suggest me that you are using a different setting from the one described in the documentation above.
From a few days, we have also deployed a new upload mechanism through the web interface, so my suggestion is to give it a try as well.
Regard your question about the certificate, it’s not clear to me what you mean. The official URL of the European Galaxy server is https://usegalaxy.eu and is handled with an SSL certificate properly showed
Hi @gmauro
Thank you for answering. I have tried again using the documentation you mentioned. However, I encountered this error now.
| Status: |
Connecting to 132.230.223.213:21… |
| Status: |
Connection established, waiting for welcome message… |
| Response: |
220-incoming.galaxyproject.eu FTP server |
| Response: |
|
| Response: |
Unauthorized access is prohibited |
| Response: |
220 FTP Server ready. |
| Command: |
AUTH TLS |
| Response: |
504 Command not implemented for that parameter |
| Command: |
AUTH SSL |
| Response: |
504 Command not implemented for that parameter |
| Status: |
Insecure server, it does not support FTP over TLS. |
| Command: |
USER amirahfaruq@gmail.com
|
| Response: |
550 SSL/TLS required on the control channel |
| Error: |
Could not connect to server |
Is my setting still incorrect or could be other issue, can you help pointed where do I go wrong?
Not sure what could be but, before to go trying to debug the FTP connection, I strongly suggest you to try the upload tool from the web interface. With the new Galaxy release just deployed, we integrated a new upload framework that should work pretty fine.
Alright, thank you for your help.
I’m going to try the upload tool from the web interface and see how it goes.