Maker: Failed to communicate with remote job server.

usegalaxy.eu support
,
1

Hi, I am trying to run Maker but it gives me the following error:

Failed to communicate with remote job server.

Any ideas on how to fix this?

1 Like
2

Hi @tayabsoomro

To confirm, you are working at the Galaxy EU https://usegalaxy.eu public server?

Try a rerun or two. Sometimes network traffic can get busy on any server.

If that doesn’t resolve the problem, the admins (@hexylena @bjoern.gruening) can help.

Thanks,

3

Yes, I am working with Galaxy EU public server.

I did try rerun a multiple times with no luck unfortunately.

  • Tayab
4

It is not a communication issue with the remote server (as “wrongly”
reported by Galaxy) but a problem with the configuration of the tool, particularly with the Repeat Masking section.

1 Like
5

Thanks, @gmauro – I didn’t recognize that might be the issue.

Pinging the EU server admins again @hexylena @bjoern.gruening

6

I tried to fix this at https://github.com/galaxyproject/tools-iuc/pull/2592

Can you try maker on usegalaxy.eu again @tayabsoomro

Thanks,
Bjoern

1 Like
7

@bjoern.gruening I tried it again and I see the same issue.

1 Like
8

Can you please send a new error report?

1 Like