Update Nov 1, 2019
Duplicated accounts are detected as an ongoing process. If you found your account recently deleted, or have not but do have duplicates and want to avoid problems, write to us at galaxy-bugs@lists.galaxyproject.org and list the following:
- The registered email for the account you wish to keep
- If that email is from a public domain service, include your non-public primary email address. See “Reminders” below if you do not understand the difference.
- List out your duplicated account email addresses. All, not just those you happen to be using right now.
- Confirm that you now understand the terms of usage, and will follow them going forward.
Reminders:
- Only one account will ever be restored. Unfair usage means data loss in other accounts.
- Terms of usage can be found here: https://usegalaxy.org/static/terms.html
- There is never a valid reason for multiple accounts
- If we discover duplicated accounts before they are proactively declared, your data is at risk of being lost
- A public domain email address is from an anonymous service like Gmail, Hotmail, Nate, QQ, Yahoo or similar.
- A non-public primary email address is from your university or place of work.
- Act quickly and be honest.
- Account terms are only re-clarified once per user, as a courtesy.
- READ THIS FAQ: Getting an account at Galaxy Main (http://usegalaxy.org) Creating a “new” account will not solve duplicated account problems and instead cause more. You need to write in to get your issues resolved, correctly.
The simplified quota rule is one account per user per public Galaxy server.
End users are permitted to create a single account at each other public Galaxy server — most if not all have a “one account per end-user” requirement.
When presented with the activation link in the emails anyone received when creating an account, the account terms were very clearly explained, and you agreed to these terms.
Quote:
By clicking on the above link and opening a Galaxy account, you are also confirming that you have read and agreed to Galaxy’s Terms and Conditions for the use of this service (https://usegalaxy.org/static/terms.html). Terms include a quota limit of one account per user. Attempts to subvert this limit by creating multiple accounts or through any other method may result in the termination of all associated accounts and data.
Thanks for understanding and for helping us to keep Galaxy a free and fair public resource, for everyone, worldwide.
Jen & the Galaxy team