"`CXXABI_1.3.13' not found" when running Salmon

Hey, I’m trying to use a metagenome I created as a reference against a metatranscriptome dataset originary from cured meat. When I run the tool Salmon, I get this:

Fatal error: Exit code 1 ()

Tool generated the following standard error:

salmon: /srv/galaxy/shared/etc/dependencies/miniconda3/envs/mulled-v1-f96475bfba2a3369cb595c5db423870be8a1e952b8b706565d5c685e92824317/bin/…/lib/libstdc++.so.6: version `CXXABI_1.3.13’ not found (required by /lib64/libtbb.so.2)

I have found solutions for people using C++ but not for Galaxy users. Does someone have input? Thanks!

Hi @Anita_Sosa
It looks like a software installation issue. Can you check Salmon with other datasets, preferably from a tutorial or tool test data from github? Can you try Salmon on other servers, such as Galaxy Europe or Galaxy Australia? It is OK to have accounts on different Galaxy servers. By any chance, do you see Out of Memory error message in mini-preview in the History panel?
Many members of support teams are busy with coming Galaxy conference, so the fix (if it is indeed an installation issue) might take longer.
Kind regards,