Internal server error (500)


#1

Hi,

I tried to download data in fastq.gz and fastq decompress. It beggin to be load and after several minutes it stops and I have a message error “Internal Server Error (500)”.
I do not understand because I ever load those data without any problems.

Could you please help me?

Thank you very much,

Have a good day,

Best regards,

MB


#2

This is most probably an error on our side, we are investigating. Thanks for the report.


#3

Thank you very much for answer.

Please let me know when it is resolved.

Best Regards,

MB


#4

This issue should be remedied now.


#5

Dear Marten,

After your answer yesterday, I was able to download fastq.gz filed.
However right now I have the same problem as yesterday (error message: Gateway Time-out (504)).

Thank you for your help