Job error "unknown userid" at UseGalaxy.org June 15-16, 2022 -- Resolved, try a rerun

usegalaxy.org support
1

I’m trying to do alignment using trimmed, paired (by Trimmomatic) R1 and R2 fastq files. I’m using appropriate reference file (.fa). While executing the HISAT2 operation I’m getting the following error.
e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800
e[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid 819800

I don’t understand what the issue is about. Please help me to solve this issue.

1 Like
2

Hi @atsathe

We communicated about this via email already, but for others reading:

This was a transient cluster error at UseGalaxy.org that is now corrected. Any jobs that failed with this error should be rerun.

Thanks!

3

e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800

Having the same issue

1 Like
4

Hi @Partha_pr_roy

We had a few server side issues over the weekend.

Server connection issues are resolved. Please try a rerun for any job failures.

Server status: https://status.galaxyproject.org/

Thanks for reporting the problem!