Job error "unknown userid" at UseGalaxy.org June 15-16, 2022 -- Resolved, try a rerun

I’m trying to do alignment using trimmed, paired (by Trimmomatic) R1 and R2 fastq files. I’m using appropriate reference file (.fa). While executing the HISAT2 operation I’m getting the following error.
e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800
e[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid 819800

I don’t understand what the issue is about. Please help me to solve this issue.

1 Like

Hi @atsathe

We communicated about this via email already, but for others reading:

This was a transient cluster error at UseGalaxy.org that is now corrected. Any jobs that failed with this error should be rerun.

Thanks!