I used the “seqtk_sample” tool on a collection of Fastq files. it worked perfectly well and quite fast for all my samples except one… the job is still running, but for 3 days now. Can I be sure that the job is indeed still running? or should I better try to repeat the tool with this sample?
Welcome @TerryBerry
Odd. A job will time out after 48 hours at UseGalaxy.org. This means that the time it is in the executing phase (yellow dataset) is fixed.
Maybe the tool was queued for a while, then it started up? If you have a lot of samples, that would be the expected processing. Some run, some queue, then the rest run.
Whenever you quit out and rerun, your new job will start over at the back on the queue again. This can significantly extend processing time.
If you want to share back a link to that history, and let us know which data to review, we can help to confirm the processing state. How to share is in the banner of this forum, also here. → How to get faster help with your question
Thanks! 
XRef
Dear Galaxy-team,
Thanks for your replay. The job (422) is now in orange-phase for almost a week now… https://usegalaxy.org/u/babsi/h/endooo-nextseq-run-1
Might you have a look at it?
Thank you so much!
Best,
Teresa
Hi @TerryBerry
Thanks for sharing the history, it definitely helped to sort out what is going on.
The Du Novo: Align families tool runs on a special cluster with an extended runtime potential. We checked, and your job is still processing.
Try to leave this in the current state. A rerun would begin the entire process over again from the start and would run just as long as this one is. The inputs are very large and those simply take a while to analyze. I didn’t notice any obvious issues but if this fails and you are not sure why, we can try to help more then.
Hope this helps!