HiSat reference genomce seq.fasta GRCh38 does not work and HiSat2 does not accept other ref.seq.fasta

Hi,
on usegalaxy.org;
HiSat built-in human reference genomce seq.fasta GRCh38 does not work (error below) and HiSat2 does not accept other ref.seq.fasta (same error below);

failure running job
An error occurred with this dataset

Tool Standard Output: empty
Tool Standard Error: empty
Tool Exit Code: (none)

how to solve this issue. no error explanations or codes so we can troubleshoot.
İdeally I would like to use soft masked GRCh38 (from history/ uploaded)
could you please help, thanks.