I need assistance with the Faster Download and Extract Reads tool in FASTQ, which hasn’t been functioning properly for the past three days. I have deleted the histories multiple times, refreshed the storage space etc, used the tool at different times of the day etc but every time the results come out as errors. Since it didn’t work with new dataset, I tried to redo the analysis I had done a few weeks ago with an old dataset using the exact same tool but it didn’t work either (cf.screenshot). Looking for solutions or insights from others who might have encountered similar issues.
It seems that something is going wrong with the history share link.
This is how to generate it next time you need to share. → FAQ: Sharing your History (more details are in the banner of this forum)
However, since you are working at the UseGalaxy.fr server, if the issue is not a usage problem but instead a technical problem on the server, the administrators of the server will be the best contact for this.
How to find the dedicated support for the UseGalaxy.fr server
Please try asking at the other forum and let us know if you need more help here!
